Terms of Service

1. Acceptance of Terms

By accessing or using the PickleClub.ai platform ("Service"), operated by PickleClub.ai ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We will notify you of material changes via email or through the Service.

2. Account Terms

• You must be at least 18 years old to create an account.
• You must provide accurate and complete registration information.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use of your account.
• One person or entity may maintain multiple club accounts, subject to your subscription plan.

3. Subscription and Billing

3.1 Plans and Pricing

We offer multiple subscription plans (Free, Pickle, Pro, and Enterprise) with varying features and pricing. Current pricing is available at pickleclubai.com/pricing. We reserve the right to modify pricing with 30 days' notice to existing subscribers.

3.2 Free Trial

New accounts receive a 14-day free trial of Pro features. No credit card is required for the trial. At the end of the trial period, your account will automatically revert to the Free plan unless you subscribe to a paid plan.

3.3 Billing

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as described in Section 3.5. Payments are processed securely through Stripe.

3.4 Plan Changes

You may upgrade your plan at any time, with charges prorated for the remainder of the billing cycle. Downgrades take effect at the start of the next billing period. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

3.5 Refunds

We offer a 30-day money-back guarantee for new paid subscriptions. If you are not satisfied within the first 30 days of your initial paid subscription, contact us for a full refund. Refunds are not available for renewals or after the 30-day period.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service's infrastructure
• Scrape, crawl, or use automated tools to extract data from the Service
• Resell, sublicense, or redistribute the Service without written permission
• Use the AI features to generate illegal, harmful, or misleading content
• Store or process data that violates third-party privacy rights without proper consent

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice.

5. Data Ownership

5.1 Your Data

You retain full ownership of all data you upload, create, or enter into the Service ("Your Data"), including club information, player records, financial data, and session details. We do not claim any intellectual property rights over Your Data.

5.2 Data Portability

You may export Your Data at any time through the Service's export features. Upon account termination, you will have 30 days to export Your Data before it is permanently deleted.

5.3 Our Use of Your Data

We use Your Data solely to provide and improve the Service, including generating AI-powered analytics and recommendations. We do not sell Your Data to third parties. We may use anonymized, aggregated data for product improvement and industry benchmarking.

5.4 Our Intellectual Property

The Service, including its design, code, AI models, features, and documentation, is owned by PickleClub.ai and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

6. AI Features

The Service includes AI-powered features such as analytics, predictions, marketing content generation, and chat assistance. You acknowledge that:

• AI-generated content and recommendations are provided for informational purposes and should not be relied upon as the sole basis for business decisions.
• AI predictions (attendance forecasts, churn risk, revenue projections) are estimates based on available data and are not guaranteed to be accurate.
• AI-generated marketing content should be reviewed before distribution.
• You are responsible for the accuracy of data you provide, which directly affects AI output quality.

7. Service Availability

We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. Enterprise customers with SLA agreements have separate uptime guarantees as specified in their contracts.

8. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
• We are not responsible for decisions made based on AI-generated insights, predictions, or recommendations.

9. Indemnification

You agree to indemnify and hold harmless PickleClub.ai, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Termination

10.1 By You

You may cancel your subscription and close your account at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until then.

10.2 By Us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or fail to pay subscription fees. We will provide reasonable notice when possible, except in cases of serious violations.

10.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. You will have 30 days to export Your Data. After 30 days, Your Data will be permanently deleted from our systems, except where retention is required by law.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.

12. Contact Us

If you have questions about these Terms of Service, contact us at:

Email: hello@pickleclubai.com
Website: pickleclubai.com