Privacy Policy

1. Introduction

PickleClub.ai ("we," "us," or "our") operates the pickleclubai.com website and the PickleClub.ai platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use the Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Password (stored securely via our authentication provider)
• Profile information you choose to provide

2.2 Club and Player Data

When you use the Service to manage your club, you may provide:

• Club name, location, and contact information
• Court details and scheduling information
• Player names, contact details, skill levels, and attendance records
• Session and event data
• Payment and transaction records

2.3 Usage Data

We automatically collect information about how you interact with the Service:

• Pages visited, features used, and actions taken
• Device type, browser, operating system
• IP address and approximate location
• Referring URLs and session duration

2.4 AI Interaction Data

When you use our AI features (chat, marketing generation, insights), we collect:

• Queries and prompts you submit to the AI
• AI-generated responses and content
• Voice input data (processed and not stored long-term)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Generate AI-powered analytics, insights, and recommendations for your club
• Process payments and manage subscriptions
• Send transactional emails (account verification, password resets, billing notifications)
• Provide customer support
• Analyze usage patterns to improve the product
• Detect and prevent fraud or abuse

4. Third-Party Services

We use the following third-party services to operate the platform:

4.1 Clerk (Authentication)

We use Clerk for user authentication and account management. Clerk processes your email address, name, and authentication credentials. See Clerk's privacy policy for details on their data handling practices.

4.2 Stripe (Payments)

We use Stripe to process subscription payments. Stripe collects and processes your payment card details directly — we never store your full card number on our servers. See Stripe's privacy policy for details.

4.3 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized usage data including pages visited, session duration, and device information.

5. Data Storage and Security

Your data is stored on secure servers with encryption at rest (AES-256) and in transit (TLS 1.2+). We implement industry-standard security measures including:

• Encrypted data storage and transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements for our team
• Daily automated backups with geographic redundancy

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it by law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

Club and player data entered by you is retained for as long as your account is active. You can export or delete your club data at any time from your account settings.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Export: Request a portable copy of your data
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@pickleclubai.com.

8. Cookies

We use essential cookies to keep you logged in and maintain your session preferences. We also use analytics cookies (via Google Analytics) to understand site usage. You can disable non-essential cookies in your browser settings.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: hello@pickleclubai.com
Website: pickleclubai.com